Refund policy
We want you to love every piece you receive. If something isn't right, we're here to help.
How to Start a Return
Please contact us at sas.sy@outlook.com within 15 days of receiving your order with your order details and a description of the issue. We'll guide you through the next steps.
If your return is accepted, we'll provide a return shipping address on where to send your package. Please do not send items back without first receiving approval — unapproved returns will not be accepted.
Eligibility
To be eligible for a return, your item must be:
- Unworn and unused, in its original condition
- In its original packaging, with tags attached
- Accompanied by your receipt or proof of purchase
Change of mind returns are not accepted due to hygiene reasons. Returns are accepted for damaged or faulty items only — you may choose between a refund to your original payment method or a store credit.
Non-Returnable Items
The following items cannot be returned:
- Custom or personalised orders
- Sale items
- Gift cards
If you're unsure whether your item is eligible, please reach out before sending anything back.
Damages & Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at sas.sy@outlook.com so we can make it right.
Return Process
- Contact us with your order number and a description of the issue.
- Await our approval and return instructions.
- Ship the item using a trackable method and share the tracking details with us.
- Once received and inspected, we'll notify you of the outcome within a reasonable timeframe.
Postage Costs
Customers are responsible for both return and replacement postage costs. If an item is not returned in its original condition, any loss in value will be deducted from your refund or store credit.
Exchanges
We don't process direct exchanges. The quickest way to get the right piece is to return the eligible item and place a new order once your return is approved.
Refunds
Once your return is received and inspected, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the credit.
If more than 15 business days have passed since your refund was approved, please contact us at sas.sy@outlook.com.
Store credits are issued as an alternative to refunds where applicable and can be used toward any future purchase on our website.
We appreciate your understanding and are committed to making every Sassy experience a beautiful one.
