Refund policy

We understand that sometimes things don't go as planned. If you encounter any issues with your order, please contact us at sas.sy@outlook.com within 14 days of receiving your items.

Eligibility for Returns

• Returns for change of mind are not accepted due to hygeine purposes.
• Damaged or faulty items will be refunded, or you can opt for a store credit.
• Items must be returned in their original condition and packaging.

Return Process

1. Contact us with your order details and a description of the issue.
2. Use a trackable shipping method to return the item and provide us with the tracking details.
3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or store credit.

Postage Costs

• Customers are responsible for both return and replacement postage costs.
• If the item is not returned in its original condition, any loss in value will be deducted from your refund or store credit.

Refund Process

• Approved refunds will be processed and applied to your original method of payment.
• Store credits can be used for future purchases on our website.

We strive to ensure a seamless shopping experience and appreciate your understanding regarding our return policy.